Privacy Policy​

  
This privacy policy notice is for this website; willowherbpublishing.co.uk and Willowherb Publishing Ltd, (PO Box 160, Manchester, M9 9AN) and governs the privacy of those who use it. The purpose of this policy is to explain to you how we control, process, handle and protect your personal information while browsing or using this website, including your rights under current laws and regulations. If you do not agree to the following policy you may wish to cease viewing / using this website.

Policy key definitions:
"I", "our", "us", or "we" refer to the business, Willowherb Publishing Ltd.
"you", "the user" refer to the person(s) using this website to purchase a book or other product or service
GDPR means General Data Protection Act.
ICO means Information Commissioner's Office.

This privacy policy sets out how we use and protect any information that you provide when you use this website.
We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
Willowherb Publishing may change this policy from time to time by updating this page. This policy is effective from 25 May 2018.

What we collect
In the course of a transaction, we collect the following information in order to manage and dispatch your order:
name
address
email address
details of your order

We do not hold any credit or debit card information, as all the transactions through our website are managed through PayPal.

What we do with the information we gather
We process this information for core business purposes in managing and operating our business, to understand your needs and provide you with a better service, and in particular for the following reasons:

Internal record keeping.
We may need to contact you about your order or address details.
We may use the information to ask for feedback to improve our products and services.
We may periodically send promotional emails about new books, products or services using the email address which you have provided. 
Our business and financial records are kept for six years, for HMRC accounting purposes.

Security
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Controlling your personal information
You will receive marketing communications from us if you have purchased books, products or services from us; or requested information from us
You can ask us to stop sending you marketing messages at any time by writing to us or emailing us at willowherbpublishing@hotmail.com.
Where you opt out of receiving our marketing communications, this will not apply to personal data provided to us as a result of a purchase or other transaction.
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.


Your individual rights
You can read more about your rights under GDPR at the following link:
https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/

We handle subject access requests in accordance with the GDPR.